Policies and FAQ

What methods of payment do you accept?

We accept Visa, Mastercard, Discover and American Express, Paypal, Apple Pay, and Google Pay

Do you sell wholesale?

Yes.  We are a wholesale manufacturer.  Please contact wholesale@dressthepopulation.com for wholesale requirements and application process.

How quickly will my order ship?

We want to ship your order the same day, if possible, however please allow us up to 48 business hours to ship your order (this includes orders placed with expedited shipping). We are closed on Saturday and Sunday, so orders placed over a weekend will be shipped by Tuesday of the following week. If you have an urgent request, please email us at concierge@dressthepopulation.com, and we will do our best to accommodate you.

Can I change or cancel my order?

We can change or cancel your order as long as it has not yet shipped.  For change or cancellation requests, please send an email to concierge@dressthepopulation.com with your name, address, and order number.

Where do you ship?

We ship to the Continental United States, Hawaii, & Alaska.  We are now shipping International. Orders shipped internationally aren't eligible for free returns or merchandise exchanges; return shipping charges are incurred by the customer. You are responsible for duties and taxes by the shipping provider when they deliver your order. Payment of these is necessary to release your order from customs.

What shipping methods do you offer and what is the cost?

Shipping cost and transit time varies by location.  You can calculate your shipping on the check out page.

UPS Ground: Delivered in 5-7 Business Days

Standard Next Day Air: Delivered the next business day after the shipment date (delivers on Monday if ship date is Friday).

We ship from the Los Angeles area.  Time in transit for ground packages to the East Coast is 4-5 business days. 

We currently offer free ground shipping on all original priced items for orders shipping within the United States.  Simply select the "free ground shipping" option on the check out page.  Orders shipping outside of the United States are not eligible for free shipping.  Sale and Final Sale items are also not eligible for free shipping.

What are your hours of operation?

We are available Monday thru Friday from 9:00 am to 5:00 pm Pacific time.

We observe the following Holidays:

New Years Eve

New Years Day

Memorial Day

Independence Day

Labor Day

Thanksgiving Day

Christmas: December 25th

Please note that your order may experience delays during the above times.

What is your return policy?

If you are dissatisfied with one of our Products or Goods for any reason, Dress the Population will refund the amount paid for the Product or Good. Please note, return shipping charges are incurred by the customer and cannot be reimbursed. Items marked FINAL SALE CANNOT be returned. All returns must be postmarked within thirty (30) days of the (DATE OF PURCHASE.) All items must be unworn, unaltered with the seal tags attached, in its original packaging and include the packing slip.

Dress the Population is not liable for Products that are damaged or lost in transit to Dress the Population. Promptly following Dress the Population’s receipt of your return (typically within seven (7) business days), a refund will be credited back to your method of payment once the return is approved and processed.  Please allow your bank an additional 5 to 7 business days for your credit to appear on your credit card. Shipping charges are not subject to refund.  Items marked as Final Sale cannot be returned. 

Dress the Population will not provide a refund for a return that is postmarked more than thirty (30) days after the date of purchase. Let us know if possible to update. Dress the Population also does not provide a refund for returned Products that are damaged due to misuse, lack of care, mishandling, accident, abuse or other abnormal use.

Please send your return to:

Dressthepopulation.com

4910 Azusa Canyon Rd.

Irwindale, CA 91706

1-844-723-4475

concierge@dressthepopulation.com

You may choose your preferred carrier, however, please make sure you provide a tracking number for your return. Please let us know if you have any questions regarding returns.

Are purchases on the site tax free?

We are required to collect sales tax in states where Dress the Population has corporate offices.  We currently collect sales tax from billing addresses originating in California and Florida.

What size should I order?

Please refer to the size chart below and the size information on each style located in the "Size and Fit" section on each items page.  

View Our Sizing Chart

FINAL SALE ITEM'S

 Altered apparel, special orders, and items that are identified as (FINALE SALE)  cannot be returned.

Returned Damaged Policy

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. in addition we will notify you of the approval or rejection of your refund based on the condition of the return.

If you are approved:
Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.

Please note:

Reasons for rejection are done on individual case by case basis.
Torn, burned or altered product will come with an immediate rejection and a follow up email explaining the reason for rejection on the refund. Customers will be charges the full price of the item if items are rejected due to damages.

Partial refunds will be given to customers if product has been worn with tags removed. Removal of tags or clearly worn product is subject to rejection 
Note: A 30% cleaning fee will be applied to the refund before being issued if product is considered dirty, worn and tag less.

Customer's may have additional incurred cost for return shipping labels if dress the population is forced to return an item that has been rejected for a refund due to either damaged or worn product being shipped back to the facility with out authorization prior to shipment.

To ensure all customer are treated fairly: we ask that you notify us within 48 hours of delivery if you receive damaged or incorrect shipments needing replacement/refund/call tag. (there are no exceptions)

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