Policies and FAQ

What methods of payment do you accept?

We accept Visa, Mastercard, Discover and American Express

Do you offer free shipping?

We currently offer free ground shipping on all original priced items for orders shipping within the United States.  Simply select the "free ground shipping" option on the check out page.  Orders shipping outside of the United States are not eligible for free shipping.  Sale and Final Sale items are also not eligible for free shipping.

Do you sell wholesale?

Yes.  We are a wholesale manufacturer.  Please contact jodi@faabrands.com for wholesale requirements and application process.

What is your return policy?

We will gladly accept returns on unworn and unaltered items with the original tags attached within 30 days of purchase.  For your convenience, we include a pre-paid return label with your shipment on domestic orders.  Returns are processed within 5 to 7 days of being received in our warehouse.  A refund will be credited back to your method of payment once the return is approved and processed.  Please allow an additional 5 to 7 business days for your credit to appear on your credit card.  Shipping charges are not subject to refund.  Items marked as Final Sale cannot be returned. Orders shipped internationally aren't eligible for free returns or merchandise exchanges; return shipping charges are incurred by the customer. 

How quickly will my order ship?

We want to ship your order the same day, if possible, however please allow us up to 48 business hours to ship your order (this includes orders placed with expedited shipping). We are closed on Saturday and Sunday, so orders placed over a weekend will be shipped by Tuesday of the following week. If you have an urgent request, please email us at concierge@dressthepopulation.com, and we will do our best to accommodate you.

Fourth of July – UPS does not pick up or delivery packages on this day. 

Where do you ship?

We ship to the Continental United States, Hawaii, & Alaska.  We are now shipping International. Orders shipped internationally aren't eligible for free returns or merchandise exchanges; return shipping charges are incurred by the customer. 

What shipping methods do you offer and what is the cost?

We offer 3 different shipping methods.  Shipping cost and time in transit varies by location.  You can calculate your shipping on the check out page.

UPS Ground: Delivered in 1 to 5 Business Days

3 Day:  Delivered 3 business days after the shipment date

2 Day: Delivered 2 business days after the shipment date

Standard Next Day Air: Delivered the next business day after the shipment date (delivers on Monday if ship date is Friday).

We ship from the Los Angeles area.  Time in transit for ground packages to the East Coast is 4-5 business days.  Time in transit West Coast orders is typically 1-3 business days.

What are your hours of operation?

We are available Monday thru Friday from 9:00 am to 5:00 pm Pacific time.

We observe the following Holidays:

New Years Eve

New Years Day

Memorial Day

Independence Day

Labor Day

Thanksgiving Day

Christmas: December 25th

Please note that your order may experience delays during the above times.

Are purchases on the site tax free?

We are required to collect sales tax in states where Dress the Population has corporate offices.  We currently collect sales tax from billing addresses originating in California and Florida.

What size should I order?

Please refer to the size chart below and the size information on each style located in the "Size and Fit" section on each items page.  

View Our Sizing Chart

Can I change or cancel my order?

We can change or cancel your order as long as it has not yet shipped.  For change or cancellation requests, please send an email to concierge@dressthepopulation.com with your name, address, and order number.

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