FAQs

• REFUND OR EXCHANGE
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• Customers are responsible for all shipping costs associated with Returns. Dress the Population offers free shipping, however customers must pay for any costs associalted with returns.
• Dress the Population gladly accepts returns of purchases provided items are unworn, unwashed, unaltered, undamaged or defective.
• Items must be returned within 30 days of the original purchase to be eligible for a return.
• Items must be returned within 45 days of the original purchase to be eligible for an exchange.
• Once we receive your return, please allow 5-7 business days for your return to be processed at our warehouse and then 5-10 business days for your bank to post the refund to your account.
• You will receive an email notification once our team has processed your refund.
• Refunds are made in the form of the original payment.
• If an order contains damaged, defective, or incorrect items. it must be reported within 48 hours of delivery. Please send a picture of damage on item to contact@dressthepopulation.com.
• ALL Returns must be received in new condition; unworn, unwashed, and with the tags intact. Items with obvious use such as makeup stains, animal hair, dander, deodorant stain, etc. or any indication that the dress has been worn are not eligible for return.
• Return attempts with obvious use will be rejected and re-shipped back to customer and are NOT eligible for a refund.
• Please note that expedited shipping costs on your original order will NOT be refunded.
• ReKeepIt orders are offered at a savings to reduce the environmental impact caused by returns and pass the built-in cost of returns back to you. By selecting ReKeepIt you have chosen to wave your eligibility to have an item returned or exchanged.

Click Here to Start a Return

Once your order has been delivered to your specified shipping address, Dress The Population is not responsible for lost or stolen packages. We do encourage you to provide a secure shipping location for you to receive your order without complications.

STANDARD SHIPPING

GROUND SHIPPING: FREE on orders $98 and up for packages shipped within the US.

We do NOT offer free returns.

Orders shipping outside the United States are NOT eligible for free ground shipping.

Orders are shipped from the Tampa Bay, FL area. Time in transit for ground packages to the East Coast is 4-6 business days and approximately 5-7 business days to the West Coast.

• EXPEDITED SHIPPING

UPS 3 Day Select: Delivered within 3 business days after the date of shipment. We do not currently offer weekend deliveries.

UPS 2nd Day Air: Delivered 2 business days after the date of shipment. We do not currently offer weekend deliveries.

Standard Next Day Air: Delivered the next business day. We do not currently offer weekend deliveries.(delivers on Monday if ship date is Friday).

• TIME SENSITIVE ORDERS

We cannot not guarantee your order will be shipped the same day it is placed. If you have a special request for expedited shipping, we will do our best accomodate you. Please contact customer service at contact@dressthepopulation.com in advance to arrange time sensitive deliveries.

PROVIDERS:

FedEx Ground® Home Delivery: 5 to 7 business days.

FedEx 2Day®: Delivered 2 business days after the shipment date.

NOTE: FedEx can no longer guarantee 2 day shipping because of recent demand increase.

FedEx Express Saver®: Delivered 3 business days after the shipment date.
NOTE: FedEx can no longer guarantee 3 day shipping because of recent demand increase.

FedEx Standard Overnight®: Delivered 1 business days after the shipment date.

UPS 3 Day Select: Delivered 3 business days after the shipment date. We do not currently offer weekend deliveries.

UPS 2nd Day Air: Delivered 2 business days after the shipment date. We do not currently offer weekend deliveries.

Standard Next Day Air: Delivered the next business day after the shipment date (delivers on Monday if ship date is Friday). Overnight shipping does not guarantee morning delivery. We do not currently offer weekend deliveries.

UPS Next Day Air Early: Delivered the next business day by 9:00 AM in the morning after shipment date. (delivers on Monday if ship date is Friday). We do not offer weekend deliveries.

DOMESTIC SHIPPING

We ship to all states with in the US, including Alaska and Hawaii.

Shipping cost and transit time vary by location. Shipping costs are automatically caculated on the checkout page.

NOTE: International shipping is not offered at present, but should be available in the very near future. Updates on availability for International shipping will provided.

Orders typically ship within one business day the is order is placed. You will receive an email notification once your order has been shipped which will also include tracking information.

Orders placed on Friday after 12:30 PM , Saturday or Sunday are shipped by Tuesday of the following week. .

For expedited shipping, orders must be placed prior to 12:30 PM EST to qualify for same day shipping

TIME SENSITIVE ORDERS
Please contact customer service at contact@dressthepopulation.com. While we can not guarantee your order will be shipped the same day it is placed, we will do our best to help your receive your order as quickly as possible.

SHIPPING OPTIONS

FedEx Ground® Home Delivery: 5 to 7 business days.
FedEx 2Day®: Delivered 2 business days after the shipment date. NOTE: FedEx can no longer guarantee 2 day shipping because of recent demand increase.

FedEx Express Saver®: Delivered 3 business days after the shipment date.
NOTE: FedEx can no longer guarantee 3 day shipping because of recent demand increase.

FedEx Standard Overnight®: Delivered 1 business days after the shipment date.

UPS 3 Day Select: Delivered 3 business days after the shipment date. We do not currently offer weekend deliveries.

UPS 2nd Day Air: Delivered 2 business days after the shipment date. We do not currently offer weekend deliveries.

Standard Next Day Air: Delivered the next business day after the shipment date (delivers on Monday if ship date is Friday). Overnight shipping does not guarantee morning delivery. We do not currently offer weekend deliveries.

UPS Next Day Air Early: Delivered the next business by 9:00 AM day after the shipment date (delivers on Monday if shipped on Friday). Weekend deliveries are not available.

Please refer to the size chart as pictured below, located in the "Size and Fit" section on each items page

• If you are in between sizes, we suggest sizing up.
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If you need further assistance, please send us a note at contact@dressthepopulation.com and include your typical size and measurements and we will provide individualized size advice.

SIZE CHART: